Shop Policies

  • I do not accept returns, exchanges, or cancellations, but please contact me if you have any problems with your order.
  • If an order arrives damaged, please keep all of the packaging materials. To receive a repair, you must contact me within 48 hours of your delivery date/time with photos at ponderosa.sky.designs@gmail.com.
  • Ponderosa Sky Designs is not responsible for misuse of hanging stained glass objects. Pieces should be hung from a sturdy nail or hook and out of reach of children and pets. It is not recommended to hang in open spaces above people's heads, but rather in a window or on a wall. 
  • Processing time: I do my best to get your orders shipped out in a timely manner. Most orders can expect to ship between 3-7 days after order date. 
  • Once your package has been dropped off with USPS it is out of my hands and any  shipping delays are completely out of my control and should be handled directly with USPS.